Hackney Carriage Etiquette in Leeds 🚖
A Friendly Guide for Passengers & Drivers
Whether you're heading to Headingley, exploring the city centre, or just getting across town, following a few simple courtesies will make your journey better for everyone. Let’s keep Leeds’s taxis safe, respectful, and welcoming! 😊
For Passengers: How to Make Your Taxi Ride Great
1. Hailing a Taxi 🚖
Look for a white taxi with a black bonnet and a yellow or white illuminated “For Hire” sign — that’s your signal it’s ready to pick you up!
Raise your hand clearly on the pavement—not in the road! 🚶♂️🚖
At taxi ranks in the city centre and nearby, take the first available taxi in line — they’re all eager to go!
2. Getting In 🚪
Enter from the kerb side when it’s safe.
Greet your driver politely — a simple “Hello” or “Good morning” makes a difference!
Clearly state your destination. If you’d like a particular route, mention it early.
3. During the Journey 🛣️
Be courteous and respectful — a smile makes everything better!
Keep noise down — avoid loud music or shouting on the phone.
No smoking or vaping — it’s a shared space. 🚭
Feel free to eat or drink only if the driver agrees.
4. Payment 💳
All Leeds hackney taxis must have a working meter.
Drivers accept card and contactless payments — quick and easy!
Tipping is appreciated but totally optional.
For out-of-town trips, payment is usually arranged in advance.
5. Ending the Journey 🚏
Exit onto the pavement side safely.
Don’t forget your belongings or leave rubbish behind.
A friendly “Thank you” makes the driver’s day! 🙏
6. Problems or Complaints 🚩
Stay calm, and note the taxi’s licence number — usually on the doors and bumper.
Lost property? Contact the taxi companies:
Streamline-Telecabs: 0113 244 3322
City Cabs: 0113 246 9999
Eurocabs: 0113 277 2299
Leeds Cabs: 0113 455 5888
Serious issues? Contact Leeds City Council:
🌐 https://www.leeds.gov.uk
📞 0113 378 1570
✉️ TaxiPrivateHire.licensing@leeds.gov.uk
For Drivers: How to Provide Excellent Service 🚖✨
You’re a vital part of Leeds’s city life — a friendly face and safety ambassador. Here’s how to keep your passengers happy and your cab running smoothly:
1. Picking Up Passengers 🚶♀️
Pull over safely and stop at the kerb.
When at a rank, pick up passengers from the front of the queue.
Greet politely and help passengers feel at ease.
Accept all reasonable fares unless it’s unsafe or inappropriate.
2. Starting the Journey 🛣️
Confirm the destination and clarify the best route if needed.
Respect the passenger’s preferred route if they have one.
Start the meter properly before moving off.
3. During the Journey 🚗
Drive smoothly and professionally — no sudden stops!
Keep conversations friendly but avoid intrusive questions.
Keep the cab clean, inside and out.
4. Accessibility & Assistance ♿
Be ready to help elderly or disabled passengers.
Have ramps available if needed.
Be patient, respectful, and helpful when offering assistance.
5. Payment & Fare Handling 💳
Accept cash, card, or contactless payments.
Display your ID badge and licence plate clearly.
Offer a receipt if asked — transparency is key!
6. Ending the Journey 🚏
Stop in a safe spot for passengers to alight onto the pavement.
Offer help with bags if needed.
End with a friendly “Thank you, have a great day!” 😊
7. Handling Issues 🚨
Stay calm and professional if disagreements happen.
If needed, suggest contacting the council or police instead of escalating.
Report serious incidents through proper channels, noting the time and details of what happened.
Need to Report a Concern? 🤔
Both passengers and drivers can contact Leeds City Council Taxi Licensing:
🌐 https://www.leeds.gov.uk
📞 0113 378 1570
✉️ TaxiPrivateHire.licensing@leeds.gov.uk
Remember: A little courtesy and respect go a long way. Whether you’re behind the wheel or in the back seat, let’s keep Leeds’s taxis friendly, safe, and welcoming for everyone! 🚖💙